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Frequently Asked Questions

Q: How do I sign up for a Pikzels account?

A: Visit our website and click the "Sign Up" button, enter your email address and password to create an account. You can also use Google or Facebook accounts for quick registration.

Q: What file formats does Pikzels support?

A: Pikzels supports importing multiple image formats, including JPG, PNG, GIF, and SVG. When exporting, you can choose JPG, PNG, or PDF formats.

Q: Can I use Pikzels on mobile devices?

A: Yes, Pikzels is fully responsive and can be used on any device, including phones and tablets. We are developing native mobile apps, so stay tuned!

Q: How do I collaborate with team members?

A: Team plan users can invite team members to join projects, set different access permissions, and communicate in real-time through comment features. All changes are automatically saved and synced.

Q: Does Pikzels provide templates?

A: Yes, we provide hundreds of professionally designed templates covering various content types and platforms, including YouTube, TikTok, Instagram, and more. Templates are updated regularly.

Q: How do I contact customer support?

A: You can send us an email through the "Contact Support" link at the bottom of the website, or chat with our support team via live chat during business hours. We typically respond within 24 hours.

Q: Can I get a refund?

A: We offer a 7-day money-back guarantee. If you're not satisfied with our service, you can request a full refund within 7 days of purchase.

Q: How do I cancel my subscription?

A: You can cancel your subscription anytime in your account settings. After cancellation, you'll continue to have access until the end of your billing cycle, after which you won't be charged again.

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